Homeless Services-Maricopa Regional CoC-COVID-19 Response

Homeless Services-Maricopa Regional CoC-COVID-19 Response


Critical Information for Homeless Service Providers

The Maricopa Regional Continuum of Care is working with the County Health Department to issue screening and referral pathways to identify three areas of focus for the community response to the COVID-19 outbreak:

  1. Quarantine referrals providing isolation and recovery for those with acute COVID-19 symptoms or with COVID-19+ status
  2. Isolation for persons under investigation (PUI) due to exposure or the presences of minimal symptoms
  3. Prevention for those at high risk of severe complications from the virus

Consistent with CDC recommendations, until individual housing units are available, communities should not be clearing encampments and dispersing people throughout the community. If a community is unable to provide a hotel room or other single occupancy housing unit and a client is asymptomatic, provide outreach services (screening, food, hygiene) and ensure that recommended social distancing is maintained where individual is located, or determine if there is an available shelter opportunity with appropriate social distancing, cleaning and screening procedures that the person would like to access.

Recommended Triage Screening Steps

Homeless Triage Screening Tips

Screening to identify persons for follow up and referral:
For shelter staff and outreach workers, below is the recommended triage screening steps to take with shelter residents and homeless outreach clients:

  1. Determine if the client has a fever, by:
    • Taking their temperature using a temporal thermometer, or
    • Ask the client, "Have you felt like you had a fever in the past day?"
  2. Ask the client "Do you have a new or worsening cough today?"

If the client has a fever OR a new/worsening cough:

  1. Provide a facemask for the client to wear over their nose and mouth, if facemasks are available and if the client can tolerate it.
    • If facemasks are not available, advise the client on cough etiquette and provide tissues.
  2. Notify management and appropriate healthcare providers, as available.
  3. Direct them to an isolation room if available, or an available space in the area designated for symptomatic persons.
    • If your shelter does not have an area for symptomatic people, redirect the person to the location pre-specified by the County public health department.
  4. Let the client know:
    • If their symptoms worsen, they should notify someone immediately.
    • Not to leave their room/the symptomatic area except to use the restroom.
    • If they leave their room/the symptomatic area, they must wear a mask.

Use standard shelter protocols for medical emergencies.
Note: In shelters, ask guests these questions daily. In unsheltered settings, screening should be performed by outreach workers as feasible. Update information in HMIS Covid-19 Sub-assessment.

Resources, Services and Information

Families seeking services:
Call the Family Housing Hub at 602-595-8700 – no walk-ins at this time.

For singles seeking services:
Call the Brian Garcia Welcome Center at 602-229-5155 – VI-SPDATs for veterans and youth only.

Youth (ages 12-17) Seeking Services: 
Call or text Safe Place – Teens can text "Safe" and their address to 69866 or call (602) 841-5799. There are stationary Safe Place locations across the Valley at QuikTrip convenience stores, libraries, fire departments and local businesses.

For veterans seeking services:
Call the Community Resource and Referral Center at (602) 248-6040 – transportation dispatched only as appropriate.

SAFEDVS (Safe Access For Expedited Domestic Violence Services):
Three ways to access the hotline: 480-890-3039; Toll Free 844-723-3387;
Or chat at A New Leaf – click on Purple "Chat Live" button.

List of services for Families and Individuals Experiencing Homelessness
Temporary Housing Solutions
Shared Housing and Shelter Definitions
American Rescue Plan Summary - Key Housing Provisions
Arizona ARPA

Homeless Management Information System
Arizona 211

Looking for a way to help?

The following items are needed by homeless service providers and other nonprofit organizations that are serving the homeless population.

  • Hand Sanitizer
  • Gloves
  • Masks
  • Surface Sanitizing Spray
  • Bleach
  • Bottled Water
  • Food (non-perishable and fresh)
  • Paper Plates, Disposable Cutlery
  • Disposable Thermometers
  • Thermometers with Tips/Caps
  • Tissues
  • New Socks
  • Hygiene Items
  • Solar Chargers


The Coronavirus Aid, Relief, and Economic Security Act, also known as the CARES act includes $4 billion for homeless assistance through the Emergency Solutions Grants program (ESG). This formula grant is given to states and local governments and may be used to fund services for people experiencing homelessness or at risk of homelessness. In addition, the bill includes $5 billion for Community Development Block Grants (CDBG) funding. CDBG is a formula grant and may be used for a variety of purposes. The CARES Act lifts caps on the amount of CDBG funds that may be used for public services. Below are the allocations for Maricopa County for both ESG and CDBG funding included in the CARES Act.”


Stay Home, Stay Healthy, Stay Connected

On March 30th, Gov. Ducey issued an Executive Order based on Guidance from the Center of Disease Control and Prevention (CDC) that promotes increased physical distancing, while encouraging social connectedness among citizens. For more information, click here.

State of Emergency; On March 11, Gov. Ducey issued a declaration of emergency and an executive order providing health officials and administrators with the tools and guidance necessary to combat the continued spread of COVID-19 and to reduce financial burdens on Arizonans by lowering health care costs associated with the virus. For more information, click here.

Executive Order 2020-07; Proactive Measures to Protect Against COVID-19: Requires that all insurers regulated by the state cover COVID-19 diagnostic testing from all qualified laboratories without regard to whether the laboratory is in-network.

Executive Order 2020-08; Limiting In-Person MVD Visits for Driver's License Renewals: Delays expiration dates on Arizona driver’s licenses to ensure residents over the age of 65 do not need to visit MVD offices for renewal. Additionally, as a separate announcement, Gov. Ducey and the Arizona Department of Environmental Quality (ADEQ) have waived emissions testing for vehicle owners 65 and older for up to one year to allow them to renew their vehicle registrations.

Executive Order 2020-09; Limiting the Operations of Certain Businesses to Slow the Spread of COVID-19: Requires restaurants in Arizona counties with confirmed COVID-19 cases to provide dine-out options only, and that all bars in those counties close. This also applies to movie theaters and gyms. To assist in mitigating the financial consequences of restaurant closures, the executive order also allows restaurants to deliver alcoholic beverages with the purchase of food.

Executive Order 2020-10; Delaying Elective Surgeries: Halts all elective surgeries in Arizona to free up medical resources and maintain the capacity for hospitals and providers to continue offering vital services. This will help keep critical personal protective equipment (PPE) available for the fight against COVID-19.

Executive Order 2020-11; Ensuring Individuals Whose Employment Is Affected by COVID-19 Have Access to Unemployment Insurance: Ensures those who are out of work or facing economic hardship because of COVID-19 have access to unemployment benefits. The administrative action issued by the Arizona Department of Revenue (ADOR) extends the income tax filing deadline to July 15, 2020 to mirror the new federal deadline.

Executive Order 2020-12; Prohibiting the Closure of Essential Services: Details what is considered an “essential service” in the event that a “shelter-in-place” order is necessary. This is a proactive and administrative measure that ensures the state has one consistent, overarching policy based on CDC and public health guidance.

Executive Order 2020-13; Enhanced Surveillance Advisory: Requires hospitals and testing laboratories to report key metrics that will inform the state’s response to COVID-19.

Executive Order 2020-14; Postponement of Eviction Actions: Delays the enforcement of eviction action orders for renters impacted by COVID-19. The order applies to renters who are quarantining due to COVID-19 or are facing economic hardship as a result of the outbreak. It will remain in effect for 120 days.

Executive Order 2020-15; Expansion of Telemedicine: Requires health care insurance companies to expand telemedicine coverage for all services that would normally be covered for an in-person visit. The order helps ensure that Arizonans who may be sick or under quarantine can access care from their homes and avoid potentially risky trips to a health care provider. It remains in effect until the termination of the declared public health emergency.

Executive Order 2020-16; Increasing Hospital Capacity for COVID-19 Preparedness: Requires hospitals to increase the amount of hospital bed capacity in the state, take steps to optimize staffing levels and maximize critical resources in preparation for a potential influx of patients due to COVID-19.

Executive Order 2020-17; Expand Licensing Opportunities: Orders state agencies and boards to defer requirements to renew licenses that have an expiration date between March 1, 2020 and September 1, 2020 by six months from the expiration date, unless those requirements can be completed online. Additionally, they will defer requirements to complete continuing education by six months, unless those requirements can be completed online.

Significant Announcements

Regulatory Relief for Certified Registered Nurse Anesthetists (CRNAs): Gov. Ducey has notified the Center For Medicare and Medicaid Services (CMS) of his decision to exempt the State of Arizona from a federal regulation requiring Certified Registered Nurse Anesthetists (CRNAs) to be supervised by a physician. The reform will expand access to care, especially in rural areas, and free up physicians for other needed medical services. For more info, click here.

“Arizona Together” Initiative: Gov. Ducey launched the Arizona Together initiative to support Arizonans during the COVID-19 outbreak, connecting individuals and businesses to resources, raising money for community organizations and providing information on volunteer opportunities. A website, ArizonaTogether.org, serves as the centralized location for Arizonans to find help or provide support. For more info, click here.

Electric Utility Relief Package: Gov. Ducey and the state’s largest utilities announced a relief package to ensure that customers will not lose power due to inability to pay. Arizona Public Service (APS), Salt River Project (SRP) and Tucson Electric Power (TEP) have agreed that no home, hospital or businesses will have power shut off during the remainder of the crisis. In addition, no penalties, late fees or interest will be assessed during this time. They have committed more than $3 million to community support and to help customers facing financial hardships brought on by the pandemic. For more info, click here.

Special Health Care Enrollment Period: Gov. Ducey has requested a special enrollment period on the Federal Insurance Marketplace. If granted, the action would allow individuals who have recently lost a job or had their income reduced due to COVID-19 to access health care on the federal marketplace. For more info, click here.

$5.3 Million For Meals For Arizona Seniors: Arizona has received more than $5.3 million in grant funding from the Department of Health and Human Services (HHS) to help Arizona communities provide meals for older adults. The dollars will support both meal delivery programs and programs serving senior centers and are part of a relief package, the Families First Coronavirus Response Act, signed by President Trump on March 18, 2020. For more info, click here.

  • COVID-19 Provider Protocol Updates

  • Many homeless services providers have adapted their services as a result of the COVID-19 outbreak. To ensure service coordination for individuals and families experiencing homelessness, it is important that the homeless services community understands changes in how services are delivered. The form below is for service providers to report changes to intake, referral processes, service delivery, etc. necessary for service coordination. Changes will be reported through a weekly report distributed to the MAG Continuum of Care distribution list.

  • Area Code - Phone Number



About MAG

The Maricopa Association of Governments (MAG) is a Council of Governments (COG) that serves as the regional planning agency for the metropolitan Phoenix area.

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Title VI requires that no person in the United States of America shall, on the grounds of race, color, or national origin, be excluded from the participation in, be denied the benefits of, or be otherwise subjected to discrimination under any program or activity for which MAG receives federal financial assistance.

Get In Touch

  • Address: 302 N. First Ave., Suite 300
    Phoenix, Arizona 85003

  • Phone: 602-254-6300

  • FAX: 602-254-6490

  • Email: mag@azmag.gov

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