Title VI Program

The voices and concerns of all people are critical to responsive regional planning. Some populations, such as minorities and people with low incomes, may not consistently have equal access to the planning process. Protections are in place to ensure that all people receive equal benefits from government activity. For 50 years, the considerations of vulnerable populations have played an integral role in all aspects of regional planning at the Maricopa Association of Governments (MAG). The MAG Title VI Program sets forth the process to fully integrate the needs of these vulnerable populations as part of MAG's Title VI activities.

FY 2026 Title VI Program Cover

Title VI Program

FY 2026 Title VI Program

Under Title VI of the Civil Rights Act and subsequent federal regulations and protections, programs or activities receiving federal financial assistance may not exclude persons from participating in, deny benefits to, or subject anyone to discrimination based on a person’s race, color, national origin, or income status.

This document outlines the roles, method of administration, and analysis that supports nondiscrimination in the Maricopa Association of Governments’ (MAG) regional planning activities. This document also represents MAG’s commitment, obligations, and compliance in regard to Title VI and associated nondiscrimination authorities.

Full Title VI Notice to the Public

The Maricopa Association of Governments (MAG) hereby gives public notice that it is the policy of the agency to ensure full compliance with Title VI of the Civil Rights Act of 1964, the Civil Rights Restoration Act of 1987 and related authorities and regulations in all programs and activities. Title VI requires that no person in the United States of America shall, on the grounds of race, color, or national origin, be excluded from the participation in, be denied the benefits of, or be otherwise subjected to discrimination under any program or activity for which MAG receives federal financial assistance. Additional protections are provided in other federal and state authorities for discrimination based on income status, religion, sex, disability, age, or sexual orientation.

Any person who believes they have experienced discrimination under Title VI has a right to file a formal complaint with MAG. Any such complaint must be filed with MAG’s Title VI coordinator within 180 days following the date of the alleged discriminatory occurrence. For more information, or to file a complaint, please contact Kimberly Richards, MAG Title VI Coordinator at 602-254-6300.

Aviso al Público del Título VI

La Asociación de Gobiernos de Maricopa (MAG) comunica que es la política de la agencia asegurar el pleno cumplimiento con lo siguiente: el Título VI de la Ley de Derechos Civiles de 1964, la Ley de Derechos Civiles de Restauración de 1987 y con las relacionadas autoridades y regulaciones en todos los programas y actividades de la agencia. El Título VI establece que ninguna persona en los Estados Unidos, por motivos de raza, color u origen nacional, será excluido de participar en, será negado los beneficios de, o será sometido a discriminación bajo cualquier programa o actividad para lo cual MAG recibe asistencia financiera federal.

Protección adicional se proporcionan a través de otras autoridades federales y estatales para la discriminación basada en el estado de ingresos, el dominio del Inglés, religión, sexo, discapacidad, edad, identidad de género (como se define en el párrafo 249(c) (4) del título 18 del Código de los Estados Unidos) o por orientación sexual. Cualquier persona que considera haber sufrido discriminación bajo el Título VI tiene el derecho a presentar una queja formal con MAG. Cualquier queja debe ser presentada con el Coordinador del Título VI de MAG dentro de los 180 días siguientes a la fecha de la supuesta ocurrencia discriminatoria. Para obtener más información, o para presentar una queja, por favor, póngase en contacto con Kimberly Richards, Analista de Alta Dirección, al 602-254-6300.

Senior Management Analyst
Kimberly Richards
 
 

Filing a Complaint

The intent of MAG’s Title VI nondiscrimination activities is to preclude discrimination and ensure all people have a voice in the planning process. If someone perceives they have suffered from discrimination, they are encouraged to address the matter with the Title VI Coordinator (see contact on this page). As provided under 49 CFR Section 21.9(b), complaints may be filed if the matter cannot be resolved.

Complaints regarding discrimination protections under other authorities, such as disability, sexual orientation, sex, income status, age, and religion, will be reported to and investigated by the pertinent authorities. This process applies to MAG and its subrecipients. The following steps will be followed for complaints falling under Title VI or that relate to other types of discrimination.

Full complaint process

The following steps will be followed for complaints falling under Title VI or that relate to other types of discrimination.

  1. Any person, specific class of persons or entity that believes they have been subjected to discrimination can file a formal complaint with MAG. A copy of the Complaint Form may be accessed electronically in English or in Spanish. If requested, staff are available to fill out the form on behalf of the person filing the complaint. Once completed, the Title VI Coordinator will send the form to the person filing the complaint for their review and signature. Requests can be made by calling MAG at 602-254-6300.
  2. Alleged discrimination on the basis of race, color and national origin in programs or activities funded by the Federal Highway Administration (FHWA) and Federal Transit Administration (FTA) are prohibited by the legal provisions of Title VI.
  3. Alleged discrimination experienced on the basis of disability, sexual orientation, age, sex, income status, and religion,  will be addressed by other entities as appropriate.
  4. Within 180 days of the alleged infraction, complainants will submit to the Title VI Coordinator a complaint in writing or verbally. Complaints received verbally will be documented in writing by staff. All FHWA Title VI complaints will be forwarded to FHWA within 72 hours for processing and investigation. ADOT External Civil Rights will be notified within 72 hours. All FTA Title VI complaints will be processed and investigated by MAG. ADOT External Civil Rights will be notified within 72 hours. The appropriate agencies will also be notified about the disposition of the complaint.

    The complaint will include the following information:
    1. A written explanation of what has happened.
    2. A way to contact the complainant.
    3. The basis of the complaint (e.g., race, color, national origin).
    4. The identification of a specific person/people and the respondent (e.g., the agency or organization) alleged to have discriminated.
    5. Sufficient information to understand the facts that led the complainant to believe that discrimination occurred in a program or activity that receives FHWA or FTA financial assistance; a consultant, contractor or subrecipient of the (agency).
    6. The date(s) of the alleged discriminatory act(s).
  1. The Title VI Coordinator and MAG Executive Director will review the complaint and determine its jurisdiction, acceptability, and need for additional information.
  2. Additional information will be solicited from the complainant as needed. If additional information is requested and not received within 15 business days, the case may be administratively closed. The case also may be closed if the complainant no longer wishes to pursue their case.
  3. A complaint log will be kept by MAG for four years. The log will include the following information:
    1. Name of complainant(s)
    2. Date the complaint was received
    3. Date of the allegation
    4. Description of the alleged discrimination
    5. Other relevant information, as needed
    6. Report date
    7. Recommendations
    8. Outcome/Disposition.
  4. If the complaint is outside the jurisdiction of MAG, MAG will notify the complainant by certified letter, including the name and contact information for the appropriate agency with jurisdiction, if applicable.
  5. If the complaint falls within the jurisdiction of MAG, it will be handled within a maximum of 60 days of receipt, depending on the nature of the complaint and complexity of investigation as long as the complaint is not regarding MAG. If the complaint is against MAG, the complaint will be forwarded to the appropriate agency.
  1. MAG will send a certified letter notifying the complainant that a preliminary inquiry is underway to determine the need for an investigation.
  2. If the preliminary inquiry by MAG indicates that an investigation is warranted, the complainant will be notified and scheduled to offer their statement.
  3. If the preliminary inquiry indicates an investigation is not warranted, a certified letter will be sent to the complainant with the reasons why and factors considered.
  4. MAG will conduct an investigation. The results of the investigation will be provided to MAG's general counsel for review. The investigation results will be reviewed and returned within 10 business days.
  5. For all FTA complaints, MAG will forward a copy of FTA Title VI complaints and preliminary findings reports to ADOT External Civil Rights within 60 days. Once ADOT External Civil Rights issues concurrence on preliminary report, MAG will notify all parties involved.
  6. The results of the investigation will be sent to the complainant by certified mail. The results will include the scope of the investigation, factors considered, and the final outcome. A closure letter will be sent if it has been determined there was not a Title VI violation and the case will be closed. A letter of finding will be sent if the allegations are substantiated and an action plan with a timeline to offer redress will be provided.
  7. For all FTA complaints, the result of the preliminary inquiry or investigation will be sent to ADOT, appropriate office within the U.S. Department of Transportation, or appropriate authority.
  8. Records and investigative files will be kept permanently. MAG FY 2023
The following information applies for complaints falling within the jurisdiction of Federal Highway Administration or the Federal Transit Administration.
  1. Title VI complaints filed against MAG in FHWA-funded programs will be referred to FHWA within 72 hours for processing and investigation. ADOT’s Civil Rights Office will be notified.
  2. Complaints including FHWA findings will be referred to ADOT.
  3. The complainant may also file a discrimination related complaint on an FHWA program or activity directly with ADOT or with the Federal Highway Administration.

For FTA funded programs or activities; the complainant may file a discrimination related complaint directly with MAG or with ADOT, FHWA or with the Federal Transit Administration.

ADOT External Civil Rights
1801 W. Jefferson St.
Phoenix, AZ 85007602-712-8946
Email: [email protected]

FHWA:
U.S. Department of Transportation
Office of Civil Rights
1200 New Jersey Avenue
SE, 8th Floor E81-105
Washington, DC 20590
202-366-0693
202-366-1599 FAX
Email: [email protected]

FTA:
FTA Office of Civil Rights
1200 New Jersey Avenue SE
Washington, DC 20590.
202-366-0693
Email: [email protected]

If information is needed in another language, please contact the MAG office at 602-254-6300.
Si se necesita información en Español, por favor comuníquese con la Oficina de MAG al 602-254-6300.