Human Services Transportation Workshops


The Human Services Transportation Division at MAG in partnership of the subregional Mobility Managers, offers our community a series of workshops tailored to support human service transportation providers in the region. The workshops are multidisciplinary approaches to current topics and best practices to help agencies improve their services to their consumers and our community. Below you will find the most up-to-date resources on our workshops.

Human Services Transportation Workshops

  • 3/8/22 - Transportation Ambassador Program Meeting
  • 3/25/22 - Transporting Passengers with Special Needs Workshop
  • 3/30/22 - Preventive Maintenance Workshop
  • 5/4/22 - Driver Safety Training
  • 6/7/22 - Itza Moving Target Workshop

The purpose of this workshop is to provide drivers with safety information on how to stay focused, stay safe, and avoid distracted driving.

This workshop offers tips and best practices on communicating with passengers with special needs, assistance techniques, and safety procedures. In coordination with Mark Botterbusch, Central Valley Subregional Mobility Manager, Heather Peralta, Lead Instructor from Gompers, will present strategies that agencies can put into practice.

The purpose of this workshop is to offer tips and suggestions for using technology to help with fleet management to support transportation services. Topics will include: creating calendars for dispatching and scheduling, using maintenance software, and using GPS to keep your drivers, passengers, and fleet safe on the road. The workshop is facilitated by Eric Penick, Subregional Mobility Manager with The Center for Habilitation.

The purpose of this workshop is to provide an opportunity for an open dialogue and review of best practices for considering the safe reopening of your organization and how to maintain specific essential services during the COVID-19 Pandemic for nonprofit human services transportation providers of older adults and persons with disabilities.

As agencies begin to provide transportation services again, ensuring everyone's safety is essential. This workshop will explore steps employees can take to minimize the spread of COVID-19 while transporting passengers. Hear best practices on how drivers can be diligent in their efforts to slow the spread of the virus while providing the best service to your consumer.

Vehicle sharing is a unique program that involves vehicles acquired through a federal grant program. Agencies share an accessible vehicle that enables people with disabilities to get out of their homes. Many social services providers say that a major challenge they face is a lack of transportation as public transit options may not be the best fit.

The Regional Section 5310 Proposal Workshop offers training information and resources for the FTA Section 5310 Enhanced Mobility of Seniors and Individuals with Disabilities application program for the Phoenix-Mesa Urbanized Area.

Billy Parker, Subregional Mobility Manager at Chandler Gilbert Arc hosts an application discussion on the 2022 FTA Section 5310 Enhanced Mobility of Seniors and Individuals with Disabilities application for the Phoenix-Mesa Urbanized Area. Mr. Parker and other Subregional Mobility Managers share their experience as grant recipients and offer insights on items to consider when applying for Section 5310 for the Phoenix-Mesa UZA.

The purpose of this workshop is to offer preventive maintenance tips and best practices for the upkeep of your vehicles.

This workshop, presented and developed by Gompers, discusses information on how to recognize when a challenging behavior may occur in the vehicle. It will also provide tips, and suggest ways to handle conflict with passengers by discussing ways to de-escalate the situation to help ensure safety. This course provides proactive and preventative strategies to support people who may display behavioral challenges.